Права и обязанности студента Malvern House College

1. Колледж предлагает достаточно качественное обучение за очень приелимую для Великобритании цену, поэтому приготовьтесь к тому, что среднее количество студентов в классах будет 15, максимум 18 человек.
   
   
2. Регистрационный взнос 30 фунтов (который вы уже заплатили), дает вам право бесплатно пользоваться библиотекой (в которой вы можете брать книги, видео-аудио кассеты), а также пользоваться услугами Интернета (в целях обучения и пользования e-mail), только!!!
   
   
3. Также колледж предоставляет вам student card, брошюру, а также учебник. Все остальные расходы (транспорт, проживание, страховка, посещение достопримечательностей) вы берете на себя.
   
   
4. Если вы обнаружите, что вам неподходит уровень обучения в данной группе, вы имеете право поменять группу. В принципе, вы можете поменять и курс обучения, разумеется все это обсуждается дополнительно с администрацией школы.



5. Далее, вы обязаны посещать занятия в колледже. Запрещается пропускать их без уважительных причин. Если это происходит в течении 5 дней подряд, Колледж оставляет за собой право исключить вас из регистра и сообщить об этом иммиграционным властям. Также при неудовлетворительном посещении колледжа вы не получите Сертификат о прохождении языковых курсов.
   
   
6. Строго запрещается курить в здании школы. Также, распивать спиртные напитки рядом со школой. Вообще запрещено пить на улице алкогольные напитки.

Приложение.

Terms and Conditions

1. Enrolment & Tuition Fees
   • The College will advise the student on all courses, fees and other matters based on the information supplied to it by the student.
   • All students become members of the Malvern House Club. A one off, non-refundable registration fee of ?30 to cover membership and other enrolment administration charges is payable at the time of enrolment.
   • The minimum age for enrolment is 18 years.
   • The average number of students in a classroom is 10-16, the maximum number of student in a class is 18.
   • All courses of up to 12 weeks must be paid in full at the time of enrolment. For longer courses it is possible to pay by instalments. See "Paying by Instalments".
   • Payment of course fees must be received before a Certificate of Enrolment can be issued.
   • Fees are not transferable to another student.
   • The schedule of refunds in the event of course cancellation is given below.


2. Student Records
   You agree that Malvern House keeps your records on its computerised systems. Should your circumstances change it is your responsibility to keep us informed of all changes, in particular of:
   • Changes of address in the UK as well as your home country.
   • Changes to emergency telephone numbers and contact names.
   • Change of e-mail address.


3. What is Included in the Registration Fee

One each of the following documents for each course or every 12 weeks:
• Certificate of Enrolment.
• Immigration / Visa application letter.
• Introduction to the Bank (please note that normally UK Banks require you to be in the UK for at least 6 months)
• Free ADSL Internet access, subject to availability.
• ISIC Card letter if applicable - once a year
• LT Travel Card Application Form for students studying for more than 14 weeks.
• One holiday / travel letter for every 12 weeks of studies.
• Class time changes can be made if there is a place available in the class. You must stay in your new class for a minimum of 4 weeks.
• One Malvern House student card.
• One attendance letter for visa extension or other purpose for each period of study.
• A certificate and a leaving pack at the end of the course.
• One course book, where applicable and subject to availability. The book will normally be given to you at the start of your course. If you change level or class, you must purchase a new course book, either from a bookshop, from the Library or second-hand from another student or from Malvern House, subject to availability.

Malvern House provides all the necessary documentation and reasonable opportunities to change class times and to book holidays. The College does not want you to incur extra costs. Keep your documents in a safe place and plan your holidays and class times and dates carefully. Additional documentation and duplicates will incur additional cost.


4. What is Not Included in the Tuition Fees

The following are not included in tuition fees and cannot be paid by instalments:
• Travel, for example to/from your host family accommodation.
• Accommodation (for terms of payment for accommodation refer to the "Accommodation" section).
• Paper, pens, pencils, cassettes, stationery, photocopies and books (other than those provided as part of the teaching materials).
• External examination fees.
• Personal & health insurance.
• Social programme - except those events advertised as free or inclusive.
• Bank charges on international money transfers and credit card charges.
• Port of Arrival meeting charges. The following conditions apply:
• Once booked, meeting arrangements cannot be changed.
• The charge includes 2 hours waiting time from the time of arrival given to the College by the student or Agent.
• Additional waiting time is charged at £20 per hour.
• It is the student's responsibility to inform the College of arrival details. If incorrect details are supplied the College will not refund charges should the student not be met.
• Likely costs of transfers between Airport and centre of London are between £50 and £95, depending on the airport. For example, from London Heathrow to Central London the cost is approximately £50 for a daytime arrival. As these charges can change, please reconfirm prior to booking.



5. Paying by instalments

The course fee may be paid by instalments providing the schedule below is met:


Number of weeks	Maximum Instalments of the course booked
1 - 11	Paid Fully on enrolment
12 - 24	2 Instalments
25 - 41	3 Instalments
42+	4 Instalments

• If instalment payments are not paid on the date due then the entire amount outstanding will become payable immediately. If payment is still not made then the course will be terminated and any subsequent payments will be treated as a new enrolment. Re-entry into a class will be subject to availability.
• In the event of late payment, Malvern House may, at its discretion, agree to continue the instalment plan.
• It is the student's responsibility to maintain the agreed instalment schedule.
• Paying by instalments is not recommended for students from overseas as this could affect the outcome of visa applications.



6. Other charges you may incur

Many of the course related costs you are likely to incur are included in your course and (if applicable) the accommodation fees. However additional charges you may incur could include any bank charges for money transfer to the College, social events, frequent change of class times and or holidays, fax facilities, additional photocopies, additional course books. A list of these charges is available from reception.


7. Visa Refusal Insurance

We recognize that occasionally British Immigration Authorities refuse individuals entry to the UK or do not allow extension of stay. Malvern House provides for this possibility by enabling you to take out "Visa Refusal Insurance". The cost of this insurance is £30 and covers refund of all tuition fees except the cost of the insurance.
The Visa Insurance does not cover any amounts paid for accommodation, examination fees, travel expenses and airport transfer. For refund on accommodation please see the "Accommodation" section, but in general the sooner you cancel your accommodation the more likely it is that you will recover your payment.


8. Refunds of Course Fees
• With the exception of payments through Agents, regardless of who paid for the course, refunds will only be given in the name of the student and will be by cheque or bank transfer only. Any bank charges are payable by the student or Agent.
• Refunds may take up to 3 weeks from the date that all the original documentation required by Malvern House is received.
• If payment has been made through an Agent the refund will be given via that Agent.
• No refund can be made for examination fees, travel expenses and airport transfer.
• Please see the "Accommodation" section for refunds on accommodation.


1. Course Cancellations - Refund schedule for reasons not related to visa/leave to enter the UK

Cancellation Notice Period before start of course	Refund
7 weeks or more	80%
5 - 6 weeks	65%
3 - 4 weeks	50%
2 weeks	20%
1 week	10%
Less than 1 week	Nil
After course has commenced	Nil

Note: For this purpose, weeks begin on Monday.


2. Refunds due to Visa Refusals


• All students are entitled to refund of their fees/deposit paid. Malvern House will deduct administration fees as detailed below:
• £100 if no Visa Insurance has been taken out.
• Full refund except the £30 Visa Insurance premium if Visa Insurance has been taken out and paid for at the time of enrolment.
• Refunds will be issued only if the following documents are presented to Malvern House:
• Original of the letter of refusal from the UK Immigration Authorities or a fax sent to the College directly by the Immigration Authorities.
• Original payment receipt.
• Refunds may take up to 3 weeks to process.
• No refunds will be made if:
• The visa application is withdrawn by the student (in this case normal cancellation rules will apply).
• The student is asked to leave the country by British authorities.


3. Refunds due to advice to discontinue Visa Application
• This is only applicable if you are advised to withdraw your Visa Application by the British Embassy / Consulate. The claim for refund must be supported by a copy of the document advising you to withdraw your Application by the British Embassy.
• Students may be entitled to a refund of their fees/deposit paid. Malvern House will deduct administration fees as detailed below:
• £200 if no Visa Insurance has been taken out.
• If Visa Insurance has been taken out and paid for at the time of enrolment, fees will be refunded except the £30 Visa Insurance premium and £100.
• The original document of Advice issued by the British Authorities or a fax sent to the college by the British Embassy must be received by the College before a refund can be given. The College may decide to treat the course cancellation as a visa refusal, depending on the circumstances and at its full discretion. In this case, the rules set out in 8.2 will apply.
• Students may wish to continue their Visa Application to a final conclusion.



9. Terms of Contract for One-to-One Tuition
• All fees must be paid in advance of the tuition.
• The College reserves the right to appoint and rotate teachers.
• Tuition may take place outside College buildings.
• Once booked normal cancellation rules apply (see above).
• Tuition time/date may be changed with 1 week notice and subject to availability of teaching staff / teaching rooms.
• Punctual arrival is the student's responsibility. The College will not extend the teaching time due to late arrival.



10. Holidays
• Fee reductions or extensions do not apply where a course includes a public holiday when the College is closed.
• Holidays may be taken if a course is full time and more than 8 weeks long.
• Holidays must be booked 1 week in advance and for a full week starting on a Monday.
• Absence from college cannot be converted into holidays.
• Please plan your holidays carefully as changes and cancellations could incur an administration fee.
• The school normally closes for Christmas / New Year period for 7 to 10 days. Students entitled to holiday must use allowed holidays during this period.
  
  
The following table details the maximum authorised holidays:


Weeks of study (paid for)	Authorised Holiday
Up to 7 Weeks	None
8 - 11 weeks	1 week
12 - 17 weeks	2 weeks
18 - 23 weeks	3 weeks
24 - 29 weeks	4 weeks
30 - 35 weeks	6 weeks
36 - 39 weeks	8 weeks
40 or more weeks	12 weeks




11. Accommodation Charges
• Accommodation fees are:
  • Payable in full, monthly in advance,
  • Valid only for the person & dates specified,
  • Non-refundable if the student arrives late or leaves early,
  • Not reduced for accommodation for part of a week,
  • Payable directly to the College - not to host family or residence.
• An accommodation finding fee of £30 applies for each search.
• Accommodation may be changed subject to giving advance notice - please ask at the time of booking. The prices are subject to change - applicants are advised to check current costs at the time of booking.
• Accommodation booked may only be cancelled in blocks of complete weeks. One complete week's notice of cancellation is required. No refunds can be given for partial cancellation or where the notice period is less than 1 week.
• The College will attempt to resolve any dispute with a Host Family. Changes of accommodation are at the discretion of the College and are subject to availability.
• The majority of accommodation available to students in London is located in Zones 2,3 and 4; this is equivalent to 30-50 minutes of actual travelling time.
• The College will make every effort to meet your requirements. It is more likely that your requests can be met in full if you let us know your requirements in good time. The College can only arrange accommodation that is available at any given time.



12. Course Bookings
• It is the responsibility of the student to book their course far enough in advance to enable visa requirements (if necessary) to be met. No refunds will be made should these requirements not be met in time. Please note that a bank transfer may take 2 - 4 weeks to reach our account and Certificates of Enrolment can only be issued after the College has received confirmation of receipts of funds from its bank.
• If the start date is changed and a visa is then refused, the original start date booked will stand.
• Failure to start the course on the commencement date or to complete the course will result in removal of the student from the class register without a refund or transfer to another class.
• Requests for class changes must be made to the reception staff on or before Thursday for the transfer to be effective from the following Monday.
• No course extension will be made for unauthorised absences or uncertified illness.
• No extensions to courses are possible by additional fee payments. Additional fee payments will be treated as a new course booking. As an existing student and member of the Malvern House Club, the ?30 registration fee is not payable.
• The time of courses cannot be guaranteed but the College will make every effort to ensure that a student is placed at the time of their choice.
• The College reserves the right to change teachers, times, rooms and combine classes if necessary.



13. Attendance and Time Keeping
• All Malvern House students are expected to attend all their classes. Any absence should normally be only for illness or authorised holiday.
• It is the responsibility of the student to inform the College of illness or other reasons for absence.
• If the student is absent without notice for more than 5 days, he/she will be removed from the register. If the student returns within 4 weeks of 1st date of absence, he/she will be allowed back to the class, subject to availability and at the discretion of the college. No extension or refunds will be made.
• Students who are absent for over 4 weeks (excluding certified illness or holidays) will not have the right to return but may book a new course.
• Students are encouraged to keep good time. Late arrival at the start of the class or return from breaks is disruptive to the class as a whole. Late entry to the class is at the discretion of the college.
• No extension or refunds will be given for exclusion from the class due to late arrival.
• The College will issue a school leaving certificate only if satisfactory attendance has been maintained (except under exceptional circumstances)



14. Class Level
• All new students are required to take a Malvern House Placement Test or Tests.
• The result of the test(s) will place a student in the appropriate level for their chosen course. Should a student be found to be at a lower level, the College reserves the right to place the student in a class of a suitable level until the appropriate language level is reached. If the student chooses to leave as a consequence, no refund of fees will be made. The student may discuss this matter with the Director of Operations whose decision will be final.
• Students may change their study level if this is agreed by their teacher and the Director of Operations, and if College procedures for class changes are followed.



15. Examinations
• The College normally enters students for an examination at their request. The student is responsible for ensuring that examination entries and fees are paid on the dates due.
• Entry to examination classes is subject to passing an entry test. Students who do not pass this test will be placed in another suitable class until the appropriate language level is reached.
• The College reserves the right not to enter a student for an examination, if the student has not reached a reasonable standard. The student may discuss this matter with the Director of Operations whose decision will be final.



16. Use of Computers
• You will have access to computers with ADSL Internet access and Microsoft Office applications for your personal use.
• You will be required to book time on the computer.
• It is your responsibility to ensure:
  • You do not access or contribute to inappropriate sites on the Internet e.g. pornographic sites.
  • You may not stores personal files on the computers.
  • The use of the computers is strictly for educational or personal social use. You may not undertake any commercial activity.



17. Conduct and Discipline
• In cases of proven criminal offence or flagrant misconduct, the College reserves the right to expel any student. In these circumstances, no refund will be given.
• Students are expected to behave in an orderly manner and any wilful damage to College property or personnel will be treated as gross misconduct. In the case of such misconduct the student will be held personally responsible for rectifying any damage caused.
• Students will also be expected to behave respectfully towards other students and neighbours of Malvern House. Extreme cases may result in expulsion.
• Students are expected to observe fire and safety rules displayed at the College. Failure to comply with such rules may lead to expulsion from the College.
• Smoking is not permitted inside the school buildings. Students smoking outside the buildings must take care not disturb neighbours or pedestrians.
• The College buildings are located in prestigious areas and students are expected to maintain good relations with the neighbours by behaving in a considerate manner.



18. Force Majeure
• A basic stipulation of the agreement/contract between students and Malvern House, or its representatives, is that neither Malvern House or its representatives are liable for refunds or damages, however arising, in cases where Malvern House is unable to fulfil any services to which they are contractually bound because of labour disputes, insufficient demand for classes or other reasons which are beyond their control.



19. Liability
• The College, its employees and its representatives accept no responsibility for personal injury and/or loss or damage to personal property on the College premises whether as a result of fire, burglary, theft or otherwise. This condition also applies to public and private places included in College trips and excursions.
• The College is not responsible for the safekeeping and delivery of any post, fax etc. sent to students at the College address or for the safekeeping of exam results or certificates.



20. General
    
• Photographs of the students may be used in the College's promotional and publicity material unless the student specifically objects. Students will not be paid for the time involved in the taking of such photographs and will assign to the College any rights to royalties they may have. The College reserves the right to use all photographs in any way the College sees appropriate in promoting itself and the copyright to all photographs shall belong to the College.
• Personal calls or messages can be taken by the College office on behalf of the students, except in cases of real emergency the College can not guarantee prompt delivery. The student is expected to keep the College informed of any change to their address in the United Kingdom.
• It is the policy of Malvern House not to disclose personal details of any student to a third party (other than the appropriate authorities) without prior written authority of students.
• The College does not provide parking or storage facilities. Any items left at the premises or outside the College are left at the owner's risk.
• We regret that the College building is not suitable for the provision of facilities for the disabled and as a consequence it is unable to provide facilities for people with disabilities.
• The decisions of the College Director will be final and binding in all cases and for all students and/or their agents/representatives.
• The laws of England are applicable to the agreement and the conduct of Malvern House activities.